You can choose to return the products if you are dissatisfied with your purchase.
You can now request for returns within Twenty-Four (24) days from the delivery date for a full refund.
The full refund amount will exclude any delivery, assembly, delivery timing, delivery location and/or staircase delivery fees paid when the original order was made.
All products qualify for a return except for the following:
- Customised products
- Clearance products
- Products that require on-site assembly
- Modular Wardrobes
- Bedroom sets
- Products that are not in its new and original unopened condition
- Products that have been removed from their original packaging, used, stained, torn, washed, discoloured, dented, damaged and/or with traces of fragrance or odours
- All Electrical Appliances, Air Conditioners & Lightings
Products should be unused, undamaged, in a resalable condition and with its original packaging fully intact. Megafurniture has the full discretion to decide whether any item is in a condition suitable for return and reserves the right to reject any returns if they are deemed unfit for return.
We understand that returning an item can be difficult, and we want to be transparent about the costs involved. Since shipping is a direct expense we incur, delivery fees are non-refundable. Additionally, a restocking fee of 18% will be applied to cover the cost of handling, quality checks, and repackaging the item. This means your refund will be calculated as follows:
Refunded Amount = Final Paid Price - Delivery Fee - Restocking Fee (18% of Final Paid Price)
Unlike other companies that add return fees to product prices, we only apply these fees if you make a return. This helps keep our prices fair for everyone.
Megafurniture may charge you for additional fees during the return trip. The charges are as follow:
Staircase delivery charges (
as published on our website); Should your premises be inaccessible via the lift, surcharges will apply based on the number of storeys that the movers will need to climb in either direction from the nearest lift accessible storey. If the returns are to be done in premises inaccessible via the lift, the surcharge will be charged again on the return trip.
Delivery location surcharge (
as published on our website); For returns of products to selected locations, delivery surcharges that were charged to these selected locations will not be refunded. If the returns are to be done in chargeable locations, the surcharge will be charged again on the return trip.
Delivery timing surcharge (
as published on our website); For deliveries after 6pm, a surcharge will apply. If the returns are to be done after 6pm, the surcharge will be charged again on the return trip.
Products should be unused, undamaged, in a resalable condition and with its original packaging fully intact. Megafurniture has the full discretion to decide whether any item is in a condition suitable for return and reserves the right to reject any returns if they are deemed unfit for return.