Do all products come with a warranty?

Do all products come with a warranty?

Mattresses
Our mattresses may come with warranties of up to 20 years. Different mattress models have different warranty periods and these warranties are provided directly by the manufacturer. Warranty cards and/or relevant warranty details can be found packed together with the mattress. Mattress manufacturers' warranties differ between manufacturers, but in general, cover internal spring unit from defects such as serious sagging which are not due to normal wear and tear, broken springs and collapsed springs. Please read and follow the instructions on the warranty card (wrapped in plastic cover with mattress) carefully for the warranty to be effective. We advise you to fill up and submit your warranty application immediately after purchase for your warranty to be effective.



Furniture
Our furniture comes with 6 months warranty on manufacturing defects (not including wear and tear or misuse), unless otherwise stated. If you detect any manufacturing defects or damages which are not due to misuse or wear and tear, take a picture of the problem and send it to enquiry@megafurniture.sg with a brief explanation of the problem, including the order invoice number that can be found in the confirmation email sent to you, and date of purchase. We will contact you and arrange for our service team to assess the situation. In most cases, repairs will be done. If it is deemed beyond repair by the service team, we will exchange the product for a identical one, or similar one of equal or greater price, depending on availability. Megafurniture reserves the right to make the final decision on whether to repair or exchange the product, as well as the replacement product, should an exchange be decided on.



All Other Items
The following items are not covered by warranty: pillows, bolsters, mattress protectors, mini sofa beds, foam mattresses (under the bedding accessories category), and all CLEARANCE items.
Warranties do not cover wrongly assembled products that are assembled by the customer.
Warranties are covered for local orders only and are not applicable to products exported out of Singapore mainland.

    • Related Articles

    • Do products come with an assembly manual?

      Should a product require assembly, it would be stated in the product details. Products that can be assembled by customers will include the assembly manual.

    • Do I have to register for my purchased product's warranty?

      If the product(s) you've purchased came with a warranty card, please register by filling up the necessary details stated on the warranty card and send it to the respective manufacturer(s). Some products may require you to register for warranty ...

    • What are the charges when I return my products?

      You can choose to return the products if you are dissatisfied with your purchase. You can now request for returns within Twenty-Four (24) days from the delivery date for a full refund. The full refund amount will exclude any delivery, assembly, ...

    • Do you have a showroom to view the products?

      Yes, we have 2 Experience Centres to view the products. You may place your order in-store. Selected products are available for cash and carry. However, self-collection is not available in the store. Megafurniture Experience Centre @ Oxley 61 Ubi ...

    • What if I'm not at home when the products arrive?

      It is best to notify us early if you are unable to be at home to receive the product within the arranged date and time to arrange for another date and time, In the case where no one is at home when the products arrive, you will be contacted by our ...