We're sorry to hear that you are dissatisfied with your purchase from Megafurniture.
All products qualify for a return except for the following:
- Customised products
- Clearance products
- Products that require on-site assembly
- Modular Wardrobes
- Bedroom sets
- Products that are not in new and unopened condition
- Products that have been removed from their original packaging, used, stained, torn, washed, discoloured, dented, damaged and/or with traces of fragrance or odours
Request for returns should be made to us within twenty-four (24) days from the delivery date for a full refund.
The full refund amount will exclude any delivery, assembly, delivery timing, delivery location and/or staircase delivery fees paid when the original order was made.
Megafurniture may charge you for additional fees during the return trip. The charges are as follow:
- Staircase delivery charges (as published on our website) should your premises be inaccessible via the lift
- Delivery location surcharge; For returns of products to selected locations, delivery surcharges that were charged to these selected locations will not be refunded. If the returns are to be done in chargeable locations, the surcharge will be charged again for the returns.
- Delivery timing surcharge; For deliveries after 6pm, a surcharge of $30 applies.
Products should be unused, undamaged, in a resalable condition and with its original packaging fully intact. Megafurniture has the full discretion to decide whether any item is in a condition suitable for return and reserves the right to reject any returns if they are deemed unfit for return.
The availability of logistics resources is the determining factor for the date and time allocated by Megafurniture for the return trip. While the delivery team will try its utmost to deliver within the selected time frame, there are many external factors which can cause delays. Furniture is large and heavy and the delivery team may face difficulties in moving goods up narrow stairways. Traffic, vehicle and weather conditions will also affect the delivery time, as we want you to receive your order in the best condition possible.
Customers who are not present upon our arrival also cause delays that can stretch for hours and hold up all the following deliveries. Megafurniture will not entertain any requests for returns made directly at our warehouse unless prior arrangements have been made with Megafurniture.