You can choose to return the products if you are dissatisfied with your purchase.
You can now request for returns within Twenty-Four (24) days from the delivery date for a full refund.
The full refund amount will exclude any delivery, assembly, delivery timing, delivery location and/or staircase delivery fees paid when the original order was made.
All products qualify for a return except for the following:
- Customised/Custom Made products
- Clearance products
- Products that require on-site assembly
- Modular Wardrobes
- Bedroom sets
- Products that are not in new and unopened condition
- Products that have been removed from their original packaging, used, stained, torn, washed, discoloured, dented, damaged and/or with traces of fragrance or odours
Megafurniture may charge you for additional fees during the return trip. The charges are as follow:
- Staircase delivery charges (as published on our website); Should your premises be inaccessible via the lift, surcharges will apply based on the number of storeys that the movers will need to climb in either direction from the nearest lift accessible storey. If the returns are to be done in premises inaccessible via the lift, the surcharge will be charged again on the return trip.
- Delivery location surcharge (as published on our website); For returns of products to selected locations, delivery surcharges that were charged to these selected locations will not be refunded. If the returns are to be done in chargeable locations, the surcharge will be charged again on the return trip.
- Delivery timing surcharge (as published on our website); For deliveries after 6pm, a surcharge will apply. If the returns are to be done after 6pm, the surcharge will be charged again on the return trip.
Products should be unused, undamaged, in a resalable condition and with its original packaging fully intact. Megafurniture has the full discretion to decide whether any item is in a condition suitable for return and reserves the right to reject any returns if they are deemed unfit for return.